Support Engineer

Spider Labs Minato-ku, Tokyo
    πŸ’΄ Β₯5M ~ annually
    🏑 Partially remote
    πŸ§ͺ 2+ years experience required
    πŸ’¬ Fluent Japanese
    🌏 Apply from abroad
    🧳 Relocate to Japan
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About Spider Labs

Spider Labs Minato-ku, Tokyo

Spider β€Žβ€ŽAF is an ad fraud countermeasure tool. We support ad networks, advertisers, and agencies. We have many happy customers across the digital advertising industry.

Key benefits

  • Flexible, relaxed work environment
  • Diverse, international team
  • Family friendly

About the position

As a support engineer, you will respond to technical inquiries from internal teams and create documentation.

Responsibilities

  • Respond to technical inquiries from the sales and customer success teams, suggesting solutions to problems based on your technical insight into the product.
  • Facilitate communication between the engineering team and other internal teams.
  • Create documents that summarize technical information about our products in an easy to understand manner, and also prepare documents related to our internal processes and operations.

Requirements

  • Fluency in Japanese sufficient to communicate with internal teams and create technical documentation
  • 2+ years of support engineer experience
  • Experience with cloud services

Nice to haves

While not specifically required, tell us if you have any of the following.

  • Experience in the advertising industry
  • Experience working for a B2B SaaS company
  • Experience at a growing startup

Compensation

Starting from 5 million JPY annually.

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Meet Spider Labs's Developers

Eurico is the CTO of Spider Labs, whose ad fraud detection tool handles billions of requests and terabytes of data on a daily basis. The Elixir programming language has been instrumental in helping them reach this scale.

Read his story...

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