As a support engineer, you will respond to technical inquiries from internal teams and create documentation.
Responsibilities
- Respond to technical inquiries from the sales and customer success teams, suggesting solutions to problems based on your technical insight into the product.
- Facilitate communication between the engineering team and other internal teams.
- Create documents that summarize technical information about our products in an easy to understand manner, and also prepare documents related to our internal processes and operations.
Requirements
- Fluency in Japanese sufficient to communicate with internal teams and create technical documentation
- 2+ years of support engineer experience
- Experience with cloud services
Nice to haves
While not specifically required, tell us if you have any of the following.
- Experience in the advertising industry
- Experience working for a B2B SaaS company
- Experience at a growing startup
Compensation
Starting from 5 million JPY annually.
