We are looking for a Hardware/Field Applications Engineer to join our hardware team. In this role, you will have the responsibility of growing our hardware operations, balancing current needs with future features. You will be the technical point of contact for customers, providing support in-person or remotely. As the ears on the ground with users, you will serve as the link between our development efforts, users, and partnership/sales. This is the job for you if you are looking to utilize your specialty to help in the hardware development of a user-facing product, while also being close to real users.
What You’ll Do
- Support and troubleshoot devices with customers, digging into hardware, firmware, and backend code as needed
- Inform and assist in the design and development of our next generation product
- Collaborate in a team environment across engineering disciplines including Hardware, Software, and BD/Sales
What You’ll Need
- 3-5+ years of experience in hardware design, development, and troubleshooting
- Experience developing embedded firmware in C. Experience with Python is a plus
- Strong knowledge of hardware and IOT systems, all the way from embedded programming to cloud protocols and processing
- Experience in PCB schematic and layout experience is a plus
- Working knowledge of hardware components and communication protocols
- Interpersonal and customer support skills
- Fluent in Japanese language and Proficient in English language
