We’re looking for a proactive IT Specialist to join our Tokyo office in a hybrid role. You’ll be the backbone of our office IT operations, supporting our global team across multiple locations. You’ll ensure our teams stay connected and productive while driving automation initiatives that scale with our growth. This role combines hands-on technical support with strategic process improvement, making it perfect for someone who loves solving problems and building efficient systems.
Responsibilities
- Day-to-Day IT Operations
- Provide technical support to our global team across multiple offices and remote locations
- Travel to and support IT infrastructure at our offices in Asia and Europe as needed
- Manage and maintain office IT infrastructure including workstations, networking equipment, and cloud services
- Troubleshoot hardware and software issues with a focus on minimizing downtime
- Administer user accounts and access permissions across various platforms (Google Workspace, Slack, AWS, etc.)
- Ensure security best practices are followed across all systems and devices
- Automation & Process Improvement
- Design and implement automated workflows for employee onboarding and offboarding
- Create self-service tools and documentation to reduce repetitive support requests
- Develop scripts and automation solutions to streamline IT processes
- Build and maintain IT asset management systems
- Collaborate with the SRE team to align office IT with our DevOps best practices
- ERP Systems & Business Applications
- Learn and support our ERP systems to ensure smooth business operations
- Work with various departments to understand their technical needs and provide solutions
- Integrate business applications with our existing infrastructure
- Provide training and support to users on business-critical applications
- Documentation & Communication
- Create and maintain comprehensive IT documentation in line with our remote-first culture
- Communicate technical concepts clearly to non-technical team members
- Participate in async communication channels and keep stakeholders informed
- Develop IT policies and procedures that support our flexible work environment
Requirements
- Strong knowledge of macOS and Windows environments
- Experience with Google Workspace administration
- Proficiency in at least one scripting language (Python, Bash, PowerShell)
- Problem-solving mindset with attention to detail
- Ability to work independently in a remote-first environment
- Willingness to travel internationally to support setup of global offices
Nice to haves
While not specifically required, tell us if you have any of the following.
- Experience with automation tools (Zapier, Make, or similar)
- Knowledge of identity management systems (Okta, OneLogin, etc.)
- Familiarity with MDM solutions for device management
- Experience with AWS or other cloud platforms
- Understanding of network administration and security
- Japanese language skills (not required but helpful for communicating with local teams)
- Experience with ERP systems or willingness to learn quickly
