This position is closed and is no longer accepting applications.

IT Specialist

TableCheck Chuo-ku, Tokyo
  • 💴 No salary range given
  • 🏡 Partially remote
  • 🧪 Minimum years of experience unspecified
  • 💬 No Japanese required
  • 🌏 Apply from abroad
  • 🧳 Relocate to Japan

About TableCheck

TableCheck Chuo-ku, Tokyo

We help diners make restaurant reservations, and we help merchants manage table inventory, enrich dining experiences, and visualize multi-property analytics to gain insights into restaurant performance.

Key benefits

  • Scalable and maintainable
  • Multicultural and full of camaraderie
  • See your work in the wild

About the position

We’re looking for a proactive IT Specialist to join our Tokyo office in a hybrid role. You’ll be the backbone of our office IT operations, supporting our global team across multiple locations. You’ll ensure our teams stay connected and productive while driving automation initiatives that scale with our growth. This role combines hands-on technical support with strategic process improvement, making it perfect for someone who loves solving problems and building efficient systems.

Responsibilities

  • Day-to-Day IT Operations
    • Provide technical support to our global team across multiple offices and remote locations
    • Travel to and support IT infrastructure at our offices in Asia and Europe as needed
    • Manage and maintain office IT infrastructure including workstations, networking equipment, and cloud services
    • Troubleshoot hardware and software issues with a focus on minimizing downtime
    • Administer user accounts and access permissions across various platforms (Google Workspace, Slack, AWS, etc.)
    • Ensure security best practices are followed across all systems and devices
  • Automation & Process Improvement
    • Design and implement automated workflows for employee onboarding and offboarding
    • Create self-service tools and documentation to reduce repetitive support requests
    • Develop scripts and automation solutions to streamline IT processes
    • Build and maintain IT asset management systems
    • Collaborate with the SRE team to align office IT with our DevOps best practices
  • ERP Systems & Business Applications
    • Learn and support our ERP systems to ensure smooth business operations
    • Work with various departments to understand their technical needs and provide solutions
    • Integrate business applications with our existing infrastructure
    • Provide training and support to users on business-critical applications
  • Documentation & Communication
    • Create and maintain comprehensive IT documentation in line with our remote-first culture
    • Communicate technical concepts clearly to non-technical team members
    • Participate in async communication channels and keep stakeholders informed
    • Develop IT policies and procedures that support our flexible work environment

Requirements

  • Strong knowledge of macOS and Windows environments
  • Experience with Google Workspace administration
  • Proficiency in at least one scripting language (Python, Bash, PowerShell)
  • Problem-solving mindset with attention to detail
  • Ability to work independently in a remote-first environment
  • Willingness to travel internationally to support setup of global offices

Nice to haves

While not specifically required, tell us if you have any of the following.

  • Experience with automation tools (Zapier, Make, or similar)
  • Knowledge of identity management systems (Okta, OneLogin, etc.)
  • Familiarity with MDM solutions for device management
  • Experience with AWS or other cloud platforms
  • Understanding of network administration and security
  • Japanese language skills (not required but helpful for communicating with local teams)
  • Experience with ERP systems or willingness to learn quickly

Hiring Process

  1. 1

    Application Review

    We’ll review your application and get back to you within a week

  2. 2

    Initial Interview

    30-minute video call with our HR team to discuss your background and interests

  3. 3

    Technical Interview

    Meet with the IT team to discuss your technical skills and problem-solving approach

  4. 4

    Final Interview

    Meet with the hiring manager to discuss culture fit and growth opportunities

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