Head of Engineering - Billing

You’ll be responsible for leading the Billing team within Kraken Customer.

A part of the larger Financials product group that deals with the journey of money through Kraken, the Billing team team builds out the heart of Kraken’s offering, owning systems that deal with calculating how much customers owe, orchestrating the billing flow, and sending customers their bills.

As Head of Engineering you’ll be responsible for ensuring we’re working on the highest impact projects and that the engineering team has everything they need to get the job done.

Responsibilities

• Lead an engineering team of roughly 40 engineers across 4 squads located around the globe with almost complete independence.
• Directly manage 4+ leads and build an impeccably strong leadership layer below you.
• Optimise ways of working and drive high performance, optimising for efficiency, velocity, and team happiness.
• Build strong relationships with other leaders within and around Financials to facilitate strong collaboration.
• Capacity planning, hiring planning, and interviewing so that we’re consistently raising the bar and bringing on the right people.
• Roll out global strategic objectives within the team, supporting the team through change, building trust, and managing expectations.
• Work closely with the Head of Engineering community and Senior Management to define global strategic direction and objectives, advocating on behalf of the team and their needs.
• Drive operational excellence, reducing incidents in production and time to mitigation through quality and ownership.
• Become an expert in the Billing products and drive the team to build an accurate, reliable, cohesive product.

Requirements

We are seeking an experienced leader who has successfully led other engineering leaders at scale - this is not a first-time leader-of-leaders opportunity. You won’t be hands-on coding for this role; instead, you will bring deep systems thinking, a strong understanding of software architecture, and the ability to quickly develop a comprehensive understanding of complex technical environments.

• Proven experience leading large high-performance teams and driving engineering excellence.
• Proven experience of developing strong leaders and positively impacting teams through them.
• Strong communication skills in English.
• The ability to operate largely independently and make decisions that are in the best interests of Kraken.
• A strong sense of delivery and product - how to balance speed, quality, and competing priorities to hit deadlines while building out a solid cohesive product that will serve us in the future.