Money Forward is continuing to grow with the aim of becoming a global Big Tech company. In addition, M&A, joint venture establishment, and spin-outs are active. We are looking for someone who can contribute to improving employee convenience, operational efficiency, and strengthening governance by utilizing engineering in employee ID and information system management operations to support Money Forward’s non-linear growth with information systems.
Job satisfaction
- You will support the ID lifecycle, including HR data linkage, in the company’s foundational area of employee IDs, and strengthen operations through external service linkage and in-house development of peripheral tools.
- You will gain experience in continuously reducing manual work, exception handling, and reliance on specific individuals through linkage, automation, and visualization, transitioning from “human-centric operations” to “system-centric operations.”
- You will be able to work on improvement themes while interacting with various SaaS across the entire company, and you will easily feel a sense of accomplishment as user feedback and appreciation are received closely.
- Depending on your skills, you can gradually take on challenges in strengthening governance and larger improvements and projects, using linkage, automation, and visualization initiatives as a stepping stone.
Expected role
This role is responsible for transitioning ID/SaaS operations from “human-centric” to “system-centric” through in-house development of peripheral tools and integration with external services, thereby simultaneously enhancing convenience, efficiency, and control. We expect you to translate operational challenges into technically solvable forms and create a state where continuous improvement can be sustained.
- Reduce the reliance on individual expertise, manual tasks, and exception handling in operations, and elevate them to reproducible operations.
- Drive operational improvements and decision-making forward with data and visualization.
- Create robust, operable integrations and systems that are resilient to changes and failures.
Tools Used
- Office Suite: Google Workspace
- Communication: Slack, Zoom
- Documentation: Notion
- Collaboration: Jira, Miro, Figma, etc.
- IdP: Entra ID (formerly Azure Active Directory)
- Public Cloud: AWS, GCP
- Repository Management: Github
Responsibilities
- Integration and maintenance of employee ID management (ID lifecycle), including HR system integration
- Maintenance and improvement of integration processes (API/batch, etc.) related to reflecting new hires, departures, and transfers based on HR data
- Development of operations that assume exceptions and failures (retry, error notification, manual recovery procedures, log maintenance)
- Investigation and resolution of data inconsistencies, and adaptation to specification changes
- Collection, visualization, and reporting of SaaS usage
- Collection and formatting of data such as SaaS usage, license consumption, and activity (API/admin screen output/logs, etc.)
- Aggregation and visualization in a form that can be continuously operated (regular reports, dashboards, fixed-point observation)
- Implementation support for operational actions based on visualization results (extraction of inventory candidates, notifications, identification of reduction candidates, etc.)
- Improvement of ID integration and provisioning operations based on Entra ID
- Improvement of user/group management, provisioning operations, and exception handling (root cause analysis, recurrence prevention)
- Development of related operational procedures and decision criteria as needed
- Streamlining inquiry handling
- Organization of inquiry content, templating, and development and maintenance of FAQs/knowledge
- Creation of small tools/scripts as needed, and automation of initial triage and guidance (including in-house agents)
- Investigation and consideration of introducing SaaS-attached AI functions (as needed)
- Information gathering on additional functions, and organization of issues from a security/compliance perspective
- Coordination with relevant departments to incorporate into operational rules and usage guides
Requirements
- Experience in implementing and operating external system integrations
- Experience handling REST API, Webhook, batch processing, job scheduling, and authentication (OAuth, etc.)
- Experience operating while adapting to specification changes and failures of integrated systems
- Fundamentals of reliability design for operations
- Experience handling any of the following in practice: retry, idempotency, timeout, rate limiting, error classification, monitoring/notification, and log design
- Data handling and formatting skills
- Experience handling extraction/aggregation with SQL, formatting CSV/JSON, and detecting differences in business operations
- Experience improving operations with small in-house tools/scripts - Example: automation of aggregation, periodic report delivery, alerts, inventory candidate extraction, semi-automation of applications, etc.
- Ability to understand business operations, organize requirements, and implement them into operations
- Ability to design not just for “it works,” but also for exceptions, rework, and handover
- Japanese Language Requirements: Native/ JLPT N1
- English Language Requirements: Able to handle meetings and text communication in English immediately after joining the company.
Nice to haves
While not specifically required, tell us if you have any of the following.
- Basic understanding of Entra ID / SSO / Provisioning (SCIM)
- Basic knowledge of authentication and authorization (SSO, MFA, provisioning, etc.)
- Experience using cloud / IaC / CI/CD, etc.
- E.g., AWS, GitHub, GitHub Actions, Terraform
- Frontend experience (ability to create simple UIs and admin screens)
- Experience building visualization platforms (BI tools, etc.) and dashboards
- Experience using iPaaS/ETL (e.g., Workato, Zapier, Make, Power Automate, etc.) and data integration platforms
- Experience in AI development and/or experience in using AI tools to improve development processes.
- Money Forward recently announced our AI Strategy roadmap which focuses on improving AI-driven operational efficiencies, as well as integrating AI agents into our products to deliver better value to our users.
Compensation
¥6,408,000 ~ ¥10,008,000 annually.
