Responsibilities
- SaaS & Access Management
- Administration: Manage full lifecycles (creation, access control, closure) for core tools including Google Workspace, Slack, Microsoft 365, SmartHR, MoneyForward suite, and Zoom etc
- Auditing: Conduct monthly IT audits across all platforms to ensure compliance and security.
- Support: Act as the primary consultant for internal access issues, permissions, and tool integration requests.
- Hardware & Device Management (MDM)
- Procurement & Onboarding: Oversee the procurement and setup of MacBooks and iPhones using Apple Business Manager.
- Asset Lifecycle: Manage device upgrades, repairs (Apple Store coordination), and secure data wiping for off-boarding members.
- Office Infrastructure: Maintain office network and VPN, monitors, and peripherals.
- Connectivity: Manage corporate SIM card contracts (Docomo/Softbank) and eSIM troubleshooting.
- Security & Strategic Projects
- Security Oversight: Lead company-wide IT security initiatives and policy enforcement.
- MDM Migration: Lead the project to migrate our device management from Kandji to Simple MDM.
- Asset System Build: Design and implement a scalable asset management system to replace our current Notion database.
Requirements
- Professional proficiency in English
- Conversational Japanese
- Proven experience in IT Operations or System Administration (Required)
- Expertise in macOS environments and Mobile Device Management (MDM) workflows
- Experience administering SaaS suites (Google Workspace, Slack, SmartHR, etc.)
- Basic knowledge of office networking (Wi-Fi, Routers) and IT security best practices.
- Strong organizational skills to manage hardware inventory and audits.
Japanese language proficiency is a non-negotiable prerequisite for this position, alongside the other listed qualifications.
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