- Define, plan, and conduct user research at every stage of the product’s lifecycle; from concept to design to production (define problems; create personas, evaluations, user-flows/journeys, user-feedback, analyze quantitative and qualitative user research; work with designers to build prototypes, etc.)
- Be involved in sketching, prototyping, and on occasion user testing, before passing the design onto the development team
- Identify the best research approaches to get the right answers based on research questions, timing, and resources
- Translate research findings into actionable recommendations and deliver them in compelling ways
- Work closely with the UI/UX designer and development team as well as stakeholders
- Occasionally work on brand building/marketing
Minimum Qualifications
- English (Native level with advanced English writing skills)
- At least 3+ years of experience as a UX researcher in B-to-B software development
- Proficiency in design software (Figma, Adobe Creative Suite)
- Basic knowledge of storytelling with data
- Strong communication skills. Ability to work well in a collaborative team environment
- Passion for improving quality, performance & reliability of the software solutions
- Ability to identify problems or inefficiencies, propose solutions, & drive demonstrable improvements
- Ability to work on one’s own and finish projects in a timely manner
Preferred Qualifications
- Basic Japanese communication is a plus but not a must
- Knowledge of design thinking methodology and human-centered design
- Understanding trends and developments in the UI/UX of business software
- Implementing design systems into product development
