As a Lead Product Researcher at Zeals, you will play a pivotal role in advancing our research capabilities and shaping the user experience of our products. You will focus on high-level research strategy, mentorship, and research operations, guiding our research and UX teams toward greater efficiency, innovation, and impact. Additionally, you will be expected to actively participate in some research projects, applying your expertise to generate actionable insights and contribute hands-on to the research process.
Responsibilities
- Lead and actively participate in research projects, applying your expertise to generate actionable insights and contribute hands-on to the research process.
- Collaborate closely with product designers, product managers, and other research associates to establish and prioritize research initiatives that enhance user experiences and drive business growth.
- Drive the evolution and consistency of our research methodologies and practices across multiple products and features, ensuring the highest quality and alignment with business objectives.
- Conduct market research to understand industry trends, market conditions, and identify potential opportunities for growth.
- Perform competitive analysis to benchmark our products against competitors and identify areas for differentiation and improvement.
- Develop comprehensive user research strategies and methodologies, including user segmentation studies, usability testing, and ethnographic studies.
- Take ownership of strategic research initiatives, working closely with senior members of the product team to identify insights and opportunities that inform our product roadmap.
- Assess and interpret business requirements to guide research strategy and methodology selection.
- Empathize with and solve users’ needs and/or pain points through in-depth qualitative and quantitative research methods.
- Establish the product team’s research and testing environment, including the selection and management of research tools and platforms.
- Write and present compelling research findings and insights to cross-functional teams and stakeholders.
- Mentor and guide junior researchers, fostering a collaborative and high-performing research environment.
Requirements
- 7+ years of experience in UX research or a related field, with a strong portfolio showcasing your strategic thinking, leadership, and impact on research operations.
- Proven track record of leading and mentoring a team of UX researchers and/or research associates, actively helping build a collaborative and high-performing environment.
- Deep understanding of research principles, methodologies, and best practices, with the ability to develop and implement research standards and processes at scale.
- Strong communication and collaboration skills, with the ability to effectively engage and influence cross-functional stakeholders to drive research initiatives forward.
- Experience working in an agile environment, with a demonstrated ability to prioritize and manage multiple projects while meeting deadlines and business objectives.
- Proficiency in research tools such as Hotjar and Maze is ideal, and familiarity with research operations tools for workflow management and optimization.
- Ability to efficiently and effectively share research findings with the team and stakeholders.
- Ability to translate end users’ narratives into actionable UX recommendations and documents.
- Ability to formulate specific, answerable, and practical research questions.
- Strong problem-solving mindset and analytical skills.
- Familiarity with a broad array of research tools and methodologies.
- Experience in managing development-related projects.
- Experience working in an early-phase product team or experience launching one.
- Experience with user testing, collecting reviews, research moderation, and facilitating workshops.
- Robust portfolio or equivalent showcasing your research work and impact.
Nice to haves
While not specifically required, tell us if you have any of the following.
- Japanese language proficiency at a business or native level which allows you to liaise with our primarily Japan-based users
- Understanding of cultural differences
- Knowledge and experience in chatbots, AI, marketing, and SaaS products
